Privacy Policy
1. Overview & Our Commitment
At The Bridge Mindset, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, book a consultation, or engage in therapeutic services with us.
As a mental health therapy practice based in the UK, we adhere strictly to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect and process personal data to provide tailored, adaptive therapy and maintain safe practice standards. This includes:
Identity & Contact Data: Your name, email address, phone number, and general location details provided when booking a free initial consultation or reaching out via our contact forms.
Special Category Data (Health & Therapy Data): Information you choose to share regarding your mental health, stress patterns, health background, session notes, and custom Pattern Interrupt Therapy Map details.
Technical & Usage Data: IP address, browser type, and basic analytics collected automatically when navigating our website (via essential cookies).
3. How We Use Your Information
We use your data solely for professional and clinical reasons, including:
Conducting your Free Initial Consultation and designing your personalized therapeutic framework.
Providing ongoing adaptive therapy (incorporating neuroscience, SFBT, CBT, hypnotherapy, and somatic regulation strategies).
Managing session appointments, billing, and administrative communications.
Fulfilling legal, professional, and ethical obligations associated with operating a mental health practice in the UK.
4. Legal Basis for Processing
We process your personal information under the following UK GDPR legal bases:
Consent: When you voluntarily submit a contact form, request a free initial consultation, or opt-in to communications.
Contractual Necessity: To deliver the therapeutic services and session plans agreed upon between you and The Bridge Mindset.
Explicit Consent (Special Category Data): For processing sensitive health and therapy-related data provided during your sessions.
5. Confidentiality & Data Sharing
Your personal information and session content are kept strictly confidential. We will never sell, rent, or trade your personal data to third parties.
Information is only shared under exceptional circumstances:
Safeguarding & Legal Obligations: If required by law, or if there is a serious, immediate risk of harm to yourself or others.
Service Providers: Trusted third-party tools used for practice operations (e.g., secure video consultation platforms, secure appointment booking software, or website hosting) that comply fully with UK GDPR privacy standards.
6. Data Storage & Security
Therapy Notes & Maps: Clinical notes and client files are stored securely using encrypted, password-protected systems to prevent unauthorized access.
Retention: We retain client records for as long as necessary to fulfill therapeutic and legal/professional record-keeping requirements, after which data is securely erased or destroyed.
7. Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal and professional record-keeping obligations.
Right to Withdraw Consent: Withdraw your consent for data processing at any time.
To exercise any of these rights, please contact Tracey directly at [Insert Your Professional Email].
8. Cookies
Our website uses essential cookies to ensure proper site functionality, security, and navigation. Non-essential cookies (such as analytics) will only run with your explicit consent via our website banner.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practice or legal obligations. The updated version will always be accessible on our website with a revised "Effective Date."
10. Contact & Complaints
If you have any questions or concerns about how your data is handled, please contact us first so we can assist:
The Bridge Mindset
Contact: Tracey
Email: thebridgemindset@gmail.com